Shipping & Returns Policy

Shipping

Once you have made a purchase, your order will be packed and dispatched from our studio within 1-5 working days. Please note that ceramic pieces may need to be shipped separately and therefore, additional shipping costs may apply.

All pieces are handmade with love. That love is carried through to packing and preparing them for shipping to ensure to the best of our ability that they arrive intact.

However once packages leave our studio, how they are handled is out of our control and in the unfortunate event that your order is damaged in transit, please contact us within 24hours of receiving the damaged item. Please include photos of the parcel, damage to the piece and also the shipping label, to make a claim with the courier or discuss a replacement where possible.

Wherever possible, we use bio-degradable and/or recycled packaging products, which we encourage our customers to reuse or recycle. This is something we will be continually working on improving.

Shipping within Australia

When shipping within Australia, we use Australia Post and also a range of couriers.
We will notify you as soon as your order has been dispatched and provide you with a tracking number which will be sent to the email address used during checkout.
Domestic orders usually take 2-7 business days from shipment date to arrive.

Shipping Internationally

International shipping is not available at this time but may be considered upon request, please contact us to discuss.

Delayed and Failed Deliveries

We want our ceramics to arrive as quickly and safely as possible. However, sometimes, parcels do get lost and we will do everything we can from our end to assist you in recovering your parcel.

One of the precautions we take is to provide you with a tracking number.
It is your responsibility to ensure you will be able to receive the parcel. If a parcel cannot be delivered and has to be returned to us, a second fee for shipping will apply before we can re-dispatch your parcel.

Similarly, if a parcel was returned to us because if couldn't be delivered as a result of an incorrect address provided to us by you, re-delivery charges will apply before we can re-dispatch your parcel.

In the event that the carrier deems your parcel officially lost we will either send you a replacement (if possible) or we will refund you the cost of your purchase plus any associated shipping charges. There are several steps involved in having a parcel deemed as officially lost. First, a request to investigate the matter needs to be officially lodged with the carrier, which we will initiate at our discretion. The carrier may then require an official non-delivery declaration from you. Please note that in can take up to 2 months from the date the official investigation has started for the parcel to be deemed officially lodged.

If you have any queries or concerns regarding the delivery of your order, please do not hesitate to get in touch.

RETURN & EXCHANGE POLICY

Returns and Exchange

Please note that all sales are final and we do not refund for change of mind.

Damaged Goods

We take great care in packaging your orders as safely as possible. In the unfortunate event where goods should arrive damaged, please contact us within 24 hours of the receipt of the goods. We will request photographic evidence of damage and in some cases may require you to send the item back to us.